Introduction
Welcome! Use of these Terms and Conditions ("Terms") governs your use of the Delivery X app as a customer. By using Delivery X, you agree to comply with these Terms. Please read them carefully before using the platform.
Account Registration
- Must be at least 18 years old to use our services.
- Provide accurate, complete, and updated information during registration.
- Maintain confidentiality of your account credentials.
User Responsibilities
- Provide accurate pickup and delivery addresses.
- Ensure sufficient payment method or wallet balance for orders.
- Maintain clear communication with drivers during delivery.
- Respect drivers and treat them professionally.
- Ensure packages are properly packaged and labeled.
Payment Terms
- We accept various payment methods including wallet, credit cards, and cash.
- Pricing is calculated based on distance, vehicle type, and any additional services.
- Refunds are processed according to our refund policy for cancelled or failed deliveries.
Cancellations & Refunds
- Orders can be cancelled before driver pickup without penalty.
- Late cancellations may incur charges as per our cancellation policy.
- Refunds are processed within 3-5 business days.
Prohibited Items
- Do not request delivery of illegal or prohibited items.
- Do not request delivery of dangerous or hazardous materials.
- Do not use our services for fraudulent activities.
Liability & Disclaimer
- Delivery X is not responsible for service unavailability due to technical issues.
- Delivery times are estimates and may vary based on traffic and other factors.
- Users are responsible for proper packaging of items.
Privacy & Data Protection
We care about data protection, including location and personal details. For details, please refer to our Data Privacy Policy in the app.
Changes to Terms
Delivery X reserves the right to update these Terms and notify users of any changes. Continued use means you accept revised terms.
Contact Us
For questions or concerns, reach out to our Support team via the app or at Support Email.